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Monthly FIP VIP Subscription FAQ

How do I manage my FIP subscription?

A few simple steps will get you right in to manage your FIP. Simply go to www.flexitpink.com and follow the steps below. Happy managing girls!

  • Select Manage my subscription from the home page.
  • Sign In.
  • Select Manage Subscription.
  • Select the Manage Drop Down Button.
  • Here you can view/update card, update address, manage upcoming orders, manage transactions, product qty., swap product, add product and cancel your subscription.

*Remember to login under manage my subscription and not the regular login as they will not recognize each other and say you have an invalid account.

How do I update my card on file?

Simply head on over to www.flexitpink.com to login and follow these steps listed.

  • Select Manage my subscription from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select View/Update Card
  • Select Click Here To Update My Credit Card
  • Enter Card Number
  • Select Update
  • You're all set babe!

How do I update my shipping address?

Moving? We've got you covered. Remember to update your address before the 5th of the month or your package might already be in transit. If you have an unknown address and the 5th is fast approaching just email us at fitgirls@flexitpink.com and we'll take care of you right away.

  • Select Manage my subscription from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select Update Address
  • Enter new shipping address
  • Select Update
  • Your package is on its way to your new address!

How do I change my upcoming orders?

  • Select Manage my subscription from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select Upcoming Orders
  • Here you can skip your next order or add another box to your product quantities.

How do I change my tank to a tee?

If you ever love a design on a different style shirt than you subscribed for you can always swap your products at no cost. Don't forget to do so before the 5th of the month to reserve your size and style if switching.

  • Select Manage my subscription box from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select Swap Product
  • Select the two arrows listed under manage.
  • Choose witch product you want to swap in.
  • Select Swap
  • You're all set! Now don't forget you will have to swap products every time you have a size or style change needed.

Can I skip an upcoming shipment?

Absolutely! We understand things happen or you may not like the products in the upcoming shipment. As long as you skip before the 5th of the month your card on file will not be charged until the following month. You can skip as many months as you would like without having to cancel your subscription.

  • Select Manage my subscription from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select Upcoming Orders
  • Select Skip Order on the dates you would like to skip.
  • You're all set to skip those months you were looking to skip gorgeous!

      When will my card get charged?

      When you subscribe, your initial box gets charged at the time of purchase. Every box after that is auto debited on the 5th of the month.

      What is the cut off to receive the box I'm seeing advertised?

      You have until the 10th of the month of the shipment you are wanting.

      For example if you want the November shipment you have until November 10th to purchase that shipment.

       

       

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