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Monthly Subscription Box FAQ

How do I manage my FIP box subscription?

A few simple steps will get you right in to manage your FIP box. Simply go to www.flexitpink.com and follow the steps below. Happy managing girls!

  • Select Manage my F.I.P box from the home page.
  • Sign In.
  • Select Manage Subscription.
  • Select the Manage Drop Down Button.
  • Here you can view/update card, update address, manage upcoming orders, manage transactions, product qty., swap product, add product and cancel your subscription.

*Remember to login under manage my F.I.P box and not the regular login as they will not recognize each other and say you have an invalid account.

How do I update my card on file?

Simply head on over to www.flexitpink.com to login and follow these steps listed.

  • Select Manage my F.IP. box from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select View/Update Card
  • Select Click Here To Update My Credit Card
  • Enter Card Number
  • Select Update
  • You're all set babe!

How do I update my shipping address?

Moving? We've got you covered. Remember to update your address before the 5th of the month or your package might already be in transit. If you have an unknown address and the 5th is fast approaching just email us at fitgirls@flexitpink.com and we'll take care of you right away.

  • Select Manage my F.IP. box from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select Update Address
  • Enter new shipping address
  • Select Update
  • Your package is on its way to your new address!

How do I change my upcoming orders?

  • Select Manage my F.IP. box from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select Upcoming Orders
  • Here you can skip your next order or add another box to your product quantities.

How do I change my tank to a tee?

If you ever love a design on a different style shirt than you subscribed for you can always swap your products at no cost. Don't forget to do so before the 5th of the month to reserve your size and style if switching.

  • Select Manage my F.IP. box from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select Swap Product
  • Select the two arrows listed under manage.
  • Choose witch product you want to swap in.
  • Select Swap
  • You're all set! Now don't forget you will have to swap products every time you have a size or style change needed.

Can I skip an upcoming box?

Absolutely! We understand things happen or you may not like the products in the upcoming box. As long as you skip before the 5th of the month your card on file will not be charged until the following month. You can skip as many months as you would like without having to cancel your subscription.

  • Select Manage my F.IP. box from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select Upcoming Orders
  • Select Skip Order on the dates you would like to skip.
  • You're all set to skip those months you were looking to skip gorgeous!

Can I skip all the virtual races?

Once again. Absolutely! your box is completely custom to your needs. If you want to get our super cute swag every other month than simply login and skip those run months girl!

  • Select Manage my F.IP. box from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select Upcoming Orders
  • Select Skip Order on the following months; February, April, June, August, October, December.
  • Congrats you are an F.I.P swag beauty.

I just want to race. Can I skip all the FIP gear and just receive the virtual race packs?

Have we ever told you no? You can absolutely skip those gear only months and receive only race packs as your monthly or now bi monthly subscription. Just login and follow the steps listed below.

  • Select Manage my F.IP. box from the home page.
  • Sign In.
  • Select Manage Subscription
  • Select the Manage Drop Down Button.
  • Select Upcoming Orders
  • Select Skip Order on the following months; January, March, May, July, September, November.
  • Congrats you have just committed to 6 virtual races per year!

When will I receive my box?

We ship all boxes at the same time during the 1st and 2nd week of the month. If you subscribed after the 10th of the month you will receive the upcoming box. If you subscribe after the 10th and were interested in the previous months box just email us at fitgirls@flexitpink.com and we will try our best to accommodate your request.

When will my card get charged?

When you subscribe, your initial box gets charged at the time of purchase. Every box after that is auto debited on the 5th of the month.

What is the cut off to receive the box I'm seeing advertised?

You have until the 10th of the month of the box you are wanting.

For example if you want the November box you have until November 10th to purchase that box.

 

 

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